We'll provide the following in addition to the free standard support level.
In cases where your service's support was marked as "limited" such as a promotion/special offer, or if access to optional tools were limited, this will restore functionality and support (account-wide.)
- Exclusive support queue - your tickets will be seen by support agents sooner in many cases and reviewed sooner, and receive more frequent updates.
- Skip the knowledgebase - a human will guide you and discuss common issues instead of referring you to the knowledgebase.
- General semi-management - we will assist you with basic tasks on your service that you are usually expected to perform/maintain yourself (not directly related to your cloud service) such as common errors that may appear on Linux and Windows operating systems, manual password resets, kernel panics, and quick tasks.
- Access to Live Chat - Basic level of support through live chat. Please note, in some cases live chat may be unavailable or more complicated matters may be moved to tickets, and we still recommend tickets for thorough support.